Friendly staff, helpful shuttle, clean and comfortable rooms, convenient location for events, good breakfast.

The hotel's location is excellent, right by the train stop which is convenient for going down to the waterfront or exploring the city. The rooms are spacious and comfortable, exceeding our expectations with a separate bedroom and basic amenities like a fridge and microwave. The staff were courteous and quick to respond to our needs, as seen by the maintenance man coming promptly to address the AC issue mentioned in another review.

our stay at this hotel was enjoyable and we didn't encounter any major issues.

The rooms have spacious beds and the hotel is located very close to the Ellicott Square Building, making it easy to explore the downtown district.

Efficient outlay, well appointed rooms, bottled water.

Business center has poor printing facilities. There isn't a safe in the room. Frequent lineups at front desk. Breakfeast rather mediocre (did not have breakfeast there).

I greatly appreciated Mike at the reception, who was courteous, friendly and had a personal touch, treating people as individuals not as generic "guests" or "passers-by". He is an asset to the hotel. The housekeeping staff were discreet, helpful and very efficient. A special thanks to Van (worked on 6th floor on Sat. July 24. The breakfast was good. Providing bottled water to guests is a touching and welcome gesture.

The rooms good-sized, huge with bath towels and bathroom, as for instance. Location next to multiple bar/restaurants, the the theater district and lots of pubs, and downtown.

I had a great stay at this hotel in downtown. The location was perfect, just a short walk to restaurants, bars, and attractions. The room was clean and spacious, and the bed was like sleeping on a cloud. The complimentary breakfast was really nice too. I would definitely recommend this hotel.

No improvement needed, everything was okay.

The room was amazing, its the place where I wish to stay for again and again! Perfect hotel, thanks for people who takes care about it!

There is not much to say because i only spend one night, but i can say it was a good night for me the bed was nice and soft..lol.

We had a great stay at this hotel. The staff was incredibly friendly and helpful from beginning to end. We appreciated the easy check-in process and express checkout. The location of the hotel was perfect for attending a concert, as the front desk attendant arranged a shuttle for us to the arena. We also liked that there were supermarkets and a tram line nearby. The cleanliness of the hotel impressed us, and the facilities were great. The beds were comfortable and provided us with a great night's sleep. we highly recommend this hotel to anyone looking for a convenient and comfortable stay.

Couldn't stay longer.

The hotel is in the heart of the city and if you drive they also give you a free parking pass to park in the parking garage about 2 streets over and the subway was right in front of the hotel that goes all down Main Street. The room was very nice also! Definitely a good spot to stay if you're visiting Downtown Buffalo!

I wouldn't necessarily say it is a bad thing, but they placed a $260 deposit hold on my credit card for about 3 days. You do sign a piece of paper upon check-in, but I don't think it said how much it would be for. Just be aware when booking this hotel.

Cleanliness and comfort of room and hotel was superb.

The hotel is conveniently located near the Tralf theater, making it a great choice for music lovers who want to catch some amazing Blues performances. With its downtown location, you'll also be within walking distance to Shea's theater and some local bars. The rooms are spacious and comfortable, with amenities like a fridge, microwave, and Keurig coffee maker. The bathroom is well-equipped with Watkins shower gel, shampoo, and conditioner, as well as makeup remover towlettes. The service is friendly and the breakfast selection is good.

The parking situation may be inconvenient, as it requires a short walk to an off-site parking garage.

Great breakfast, wonderful location, secure access with room card, helpful front desk staff, arranged shuttle for concert, perfect location for obtaining a passport, big and comfortable room, quiet despite central location.

Nothing could have been better.

Great Service Great Price! The room was really nice with 2 big tvs. Breakfast Was Alright but waffles were very good! Restaurant attached to building so the was convenient. Overall I had a really good stay and would Recommend To a friend.

The only Complaint was our door. We went out for a couple hours and the dorr didnt shut properly you had to push it really hard. Luckily nothing was stolen when we got back from our outting.